5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing excellent control procedures.
Security guard companies are unlike any vendor that a home manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a method of verification and quality control to ensure that issues associated with the deficiency of doing these tasks don’t start to occur.
In this article we will talk five (5) simple steps to enhancing your security guard service and attaining everything you imagine as your perfect key holding london.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security provider and inquire does it seem adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses until they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to screen if the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a lot about what to expect from that shield and it gives you an opportunity to ask another shield if you feel that it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in several circumstances the shield’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Just how long is each new officer trained?
• Just how long does the security firm double lender? (Double banking is the procedure for experiencing a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the response to every one of these questions and make sure that they fit with what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to work in your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of distant oversight that prove most successful are:
If your guards must produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your property. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the security guard provider provides a method of making sure that each guard is secure and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your security while you are not there. During these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Remember, when choosing a security adviser be sure that the adviser isn’t really a security guard company. If so, your audit is guaranteed to turn up issues with your existing security guard company.